The future of change management? I wonder if the point of the article was not so much about ‘code’ but understanding the power of a ‘language’.
Taken out of context of any particular code, and code engine; is not the issue here to understand what ‘code‘ does and what a code engine could produce – the key here is understanding the code and using it to best effect, or even stretching the possibilities of the limitations of the language. That’s how new language is born!
Language to human intelligence is like code to ‘artificial intelligence’ – arguably, the language defines the edges of capability to ‘instruct’ something else to perform a task – and the limit of the ability to communicate the task (how, what, why etc) lies in the language and more specifically, the translation of one language into another, sometimes through an innocent third-party language.
So, the understanding of ‘code’ (being an analogy for language applicable to ‘[artificial] intelligence’) is the important part – understanding what the code is for you, and the code for the receiver of the instructions, and the translation requirements (perfect or more likely, imperfect) between the two. So, code is really ‘communication 101’ – the sender and receiver model.
Try as I might, I don’t seem to be able to find a model that doesn’t use the ‘encode-decode’ terminology, in a non-technology sense. Interesting in itself.
So, what is there to think about?
- Those that don’t ‘have’ language (Autism spectrum, people requireing reasonable adjustments in the workplace, or simply, ‘not able to get emails daily’)?
- Those that do have language, but have the wrong one (English as a Second Language, IT-Geeks trying to speak to ‘Business Freaks’)?
- Learning a language that has no ‘words’ – symbology, syntax, understanding?
- The phenomenon of ‘jargon’?
- Where does behaviour fit in? Can you say something and communicate something else?
So, I have been very obvious, and provided some of the underlying issues with every piece of change management practice I have ever attempted. Bugger trying to get people to do something, or change behaviour – it would seem that organisations fail miserably (and continue to fail without learning from their mistakes – that isn’t good science!) at simply being about to make ourselves (or as executives, communicate to our employees) in a way that they understand – using their ‘code’ or something that is close enough so they can ‘get it’.
You can’t make the same mistake twice. The second time you make it, it’s no longer a mistake, it’s a choice. @quotelicious
— Tim Little (@TimDLittle) July 13, 2013
By the way – the most successful change management practitioners are YOUR ‘code engine’ – they can do the encoding of your language (verbal, behavioural, symbolic or otherwise) into something that those receiving can decode. I’m available. 😉
- Will Humans Still Be Humans in an Age of Artificial Intelligence? (theatlantic.com)
- Cognitive Code Sets Goal Commercializing SILVIA Technology (prweb.com)
- Video On Implications Of Artificial Intelligence (educationstormfront.wordpress.com)